Terms and Conditions

These Terms of Service apply to all purchases from R gallery soap (“we”, “us”, “our”), based in New Zealand.

1. General Information

By purchasing from our website, you agree to these Terms of Service.

R gallery soap

Auckland, New Zealand

Contact: rgallerysoaps@gmail.com

2. Products

All our soaps are handcrafted in small batches.

Because of this, each bar is unique and may vary in:

  • Colour

  • Pattern

  • Texture

  • Shape

These natural variations are intentional and are not considered defects.

Please check ingredients carefully if you have allergies or sensitive skin.

We are not responsible for individual allergic reactions.

3. Pricing

We are not GST registered, therefore:

  • Prices do not include GST

  • No GST will be charged at checkout

Prices may change at any time.

4. Payments

All payments must be made at checkout using the available payment methods.

Payment information is processed securely by third-party providers (e.g. Stripe, PayPal).

We do not store full credit card details.

5. Shipping

Shipping rates, delivery estimates, and dispatch times are outlined on our Shipping & Returns page.

By placing an order, you agree to the stated shipping timeframes and costs.

6. Returns & Refunds

Our returns and refund procedures are explained on our Shipping & Returns page.

These policies comply with the New Zealand Consumer Guarantees Act (CGA).

We do not repeat the same information here. Please refer to the dedicated page for full details.

7. Prohibited Use

You may not:

  • Use our site for unlawful purposes

  • Attempt to hack, modify, or disrupt the website

  • Resell our products without permission

  • Copy or misuse our content, images, or illustrations

8. Liability

To the fullest extent permitted under New Zealand law, we are not liable for:

  • Misuse of products

  • Allergic reactions

  • Delays or issues caused by shipping carriers

  • Losses resulting from incorrect address input

Your rights under the Consumer Guarantees Act still apply.

9. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page.